FREQUENTLY ASKED QUESTIONS
Are you currently seeing new patients?
Yes. Medina Eye Care is always accepting new patients. With more than 30 years experience, come see the difference.
What vision plan does your office accept?
Medina Eye Care accepts Vision Service Plan (V.S.P), CompBenefits, EyeMed, Boon-Chapman, Spectra, and Eyetopia.
Do you dilate my eyes during a routine eye exam?
Yes. Dilation is part of our comprehensive eye exam. Pupil dilation allows Dr. Medina and his eye care associates to see your optic nerve and retina. This allows the eye doctor to see eye conditions like glaucoma and macular degeneration, that can cause you to lose your vision. Prevention is key to protecting your sight.
Do you offer contact lens exams?
Yes. We provide personalized contact lens fittings. We fit patients with basic single-vision contacts and also specialize in contact lenses for diseased eyes.
Why do you need my medical insurance?
By obtaining your medical information, Dr Medina and his eye care associates can determine which provider should pay for your visit. Some visits to the eye doctor are medical in nature like an eye infection. Based on our medical findings, we will bill the appropriate insurance company.
What is a deductible?
The deductible is the amount a patient pays out of pocket before the insurance company starts making payments.
How much is my deductible?
It depends on your insurance and plan. Once we obtain your insurance information, our office runs an insurance verification before your scheduled appointment. The verification usually takes 24-48 hours. when you visit our office, we can tell you your co-payment amount and patient responsibility or deductible.
How much is my specialist co-pay?
It varies depending on your insurance company. Your insurance card usually details your specialist co-pay.
We also run a benefits verification before your eyes doctor appointment. The verification takes 24-48 hours and details your co-payment and benefits.
What do you charge for a refraction fee?
the refraction fee covers the cost of the eye doctor obtaining your eyeglass prescription. The fee is $30 and is only charged to patients with medical insurance.
How long will it take to get my eye glasses?
We customize lenses for every patient. So, it typically takes 7-10 business days to receive your eyeglasses.
What if I can’t pick up my glasses when the lab sends them back?
We are more then happy to mail your glasses, for an additional fee of $10. that covers the shipping cost.
Do I have a warranty on my glasses?
Yes, there is a warranty on the glasses. We warranty the frame for a year, and the lenses have an RX change warranty for three months. There is also a manufacturer warranty on the lenses for a year.
Can I order glasses with Medina Eye Care if another optometrist wrote my prescription?
Yes. We will be happy to fill your optical prescription as long as it has not expired.
What is your cancellation policy?
If you don’t cancel your scheduled visit within 48 hours of your appointment, we charge a $25 cancellation fee.
When you make an appointment, we ask for a credit card and charge a $5 fee. This is credited back to you during your visit. It’s applied toward your co-pay or your cancellation fee.
Due to changes in healthcare legislation, reduction in reimbursements, and increased cost compliance, we are forced to charge this fee.
Do you speak Spanish?
Yes, Dr Medina, his eye care associates, and some members of the staff speak Spanish.